Shipping policy
# SHIPPING POLICY
Last Updated: August 17, 2026
Thank you for shopping with Prime Protein Fuel. This Shipping Policy explains our order processing times, available shipping methods, shipping costs, estimated delivery times, and other important information regarding shipments within the United States.
## 1. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received and verified.
Orders placed on weekends or U.S. public holidays will normally begin processing on the next business day.
During periods of high order volume, promotional events, holidays, or other unexpected circumstances, processing may take slightly longer.
Once your order has been prepared and shipped, you will receive a shipping confirmation with available tracking information.
## 2. Shipping Options
We currently offer the following shipping options:
**Standard Delivery**
Estimated Delivery Time: 3–5 business days
Shipping Fee: $8.00
**Expedited Shipping**
Estimated Delivery Time: 2–3 business days
Shipping Fee: $15.00
Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.
Business days generally refer to Monday through Friday and exclude U.S. federal holidays.
## 3. Shipping Area
Prime Protein Fuel currently ships orders to eligible addresses within the United States.
Shipping availability may vary depending on the destination, carrier availability, and any shipping restrictions that may apply to a particular location.
## 4. Shipping Charges
Shipping charges are based on the shipping method selected during checkout.
The applicable shipping fee will be displayed before you complete your purchase.
Shipping fees are separate from the product price unless otherwise stated during checkout or as part of a specific promotional offer.
## 5. Order Tracking
When tracking information is available, customers will receive tracking details after the order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Tracking information and estimated delivery dates are provided by the shipping carrier and may change while the package is in transit.
## 6. Delivery Times
All delivery timeframes are estimates and are not guaranteed delivery dates.
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
Carrier delays
Severe weather conditions
Natural disasters
High seasonal shipping volume
Transportation disruptions
Government or carrier restrictions
Incorrect or incomplete shipping information
Prime Protein Fuel is not responsible for delays caused solely by the shipping carrier or circumstances beyond our reasonable control.
## 7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before submitting your order.
If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once fulfillment or shipment has begun.
## 8. Incorrect or Undeliverable Addresses
Orders returned because of an incorrect, incomplete, refused, or undeliverable address may require additional shipping charges before they can be shipped again.
Customers are responsible for ensuring that all delivery information entered during checkout is accurate.
## 9. Lost Packages
If tracking information indicates that your package may have been lost in transit, please contact us so we can review the shipment and assist with the appropriate next steps.
In some cases, we may need to work with the shipping carrier while the shipment is investigated.
## 10. Packages Marked as Delivered
If tracking information shows that your package was delivered but you cannot locate it, we recommend checking around the delivery location, asking household members or neighbors, checking with your building reception or mailroom when applicable, and contacting the shipping carrier for additional delivery details.
If the package still cannot be located, please contact us and we will provide reasonable assistance.
## 11. Damaged Packages
If your order arrives with visible shipping damage, please contact us as soon as possible.
We may request photographs of the package, shipping label, packaging materials, and affected products so we can evaluate the issue and determine the appropriate resolution.
## 12. Separate Shipments
In some circumstances, products from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
Additional shipping charges will not be added solely because we choose to divide an order into multiple shipments unless otherwise agreed with you.
## 13. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, carrier arrangements, business practices, or applicable requirements.
Any updated version will be posted on our store with a revised Last Updated date.
## 14. Store Information
Prime Protein Fuel
13045 Poppy Ln
Lamont, CA 93241
United States
Phone: +1 260-806-5783
## 15. Contact
If you have questions about shipping, delivery, tracking, or this Shipping Policy, please contact us at:
support@primeproteinfuel.com